+ What towns does Your Darling Pets service?

• Dog walks & drop-in visits: any location within a 8 mile radius of Englewood.
• Dog training: any location within a 15 mile radius of Englewood.

+ What if my home is outside of the service area?

If you are located in Bergen County but outside of our service radius, please reach out anyway! Under special circumstances, we may be able to accommodate your needs for an additional fee.

+ Are you closed during the holidays?

We are not closed for the holidays but our services may be limited for holidays (including New Years eve, New Years day, Memorial day, Independence day, Labor day, Thanksgiving, Christmas eve, Christmas day). We recommend that you submit your request for a holiday service at least 2 weeks in advance. Please note there are additional fees for holiday services:

• +$10 for a single drop-in or dog walk
• +$20 for an overnight stay

+ Can I meet my walker or sitter first?

Yes! You can schedule a complimentary meet-and-greet with your walker or sitter so you know your pet is in good hands. Additional meet & greets with different staff members may be held via video chat at no additional cost.

+ Will I always have the same walker or sitter?

If you have a set schedule for daily weekday dog walks or visits, you are more likely to get the same walker unless the walker is ill, on vacation, or has true emergency. For weekend walks or visits, early morning, evenings, sporadic schedules, and last minute requests, the staff will vary.

+ Will you keep a copy of my house key?

In order to guarantee that a walker or sitter will always be able to get into your home, we recommend that a key be left somewhere on your property in a lock box or hidden place. We will not keep a copy of your key but a key pick-up/drop-off can be arranged for an additional $15 fee.

+ Can I cancel or change the time of my scheduled walk?

Please contact our team as soon as possible if you need to change or cancel a service. If the walker has availability, you maybe able to change the time of your scheduled walk. A 75% cancellation fee will be charged for any service cancelled less than 24hrs in advance. If the walker has arrived to your home before the cancelation is received, the walk will be billed at the full price.

+ Do you guarantee an exact time of arrival?

If you request a specific time, we will try our best to accommodate your requested time. We like to leave a 2-hour window for the walker to arrive. We do typically arrive within 30 minutes of the scheduled time, but sometimes delays are unavoidable.

+ When are walkers available to walk my dog?

Walks are available 830am-7pm Monday-Sunday. We recommend booking your walk at least 24 hours in advance to ensure a walker will be available for your pup. Please note we work within a first come first serve basis. For package holders, a walker is available to provide your scheduled prorated walk between the hours of 9am-5pm Monday- Friday.

+ What if my dog needs to be walked later than 7pm?

If you need a dog walk outside of the hours listed, it may be provided for an additional $10 fee, depending on your walker's availability.

+ What if I need more than one dog walked?

Our walkers are happy to walk all of your dogs in your home! There is a fee of $5 per additional dog in the same home.

+ Is tipping required?

Tipping is entirely at your discretion and is not required. However, if you do choose to tip, it is always greatly appreciated by our staff.

+ Help! My dog is out of control. Can you train him?

Definitely! Our experienced trainers are available to provide private in-home lessons that are tailored to your specific needs.

+ What does the dog training entail?

We assess your dog and then design a training program specific for your pet. Before undertaking any training, we will review the plan with you to make sure you understand and agree with the goals. And remember--successful dog training depends on a strong bond between you and your dog and regular reinforcement of the lessons.

+ How do you book dog training and how much does it cost?

Dog training lessons can be purchased as single lessons or in packages. Pricing varies on the amount of training needed and where you are located. A deposit is required upon booking & the rest of the payment will be collected at the end of the first lesson. Training lessons are non-refundable, unless the trainer is unable to complete the training. All training sessions must be used or scheduled within 3 months of the purchase date. We request that you sign an agreement waiver at the beginning of the first lesson. Please contact us for more info.

+ When are sitters available to drop in on my pets?

Drop in visits are available 830am-7pm every day. Please book at least 24 hours in advance to ensure a sitter will be available.

+ What does a drop-in visit fee include?

A drop-in visit fee includes:

• Backyard potty breaks, feedings, playtime, or simple clean up for 1 dog. Please note a fee $3 will apply for any additional dogs requiring care.
• A short dog walk, up to 15 minutes for 1 dog. Please note a $5 fee will apply for any additional dogs requiring a leashed walk.
• Feedings & litter clean up for a maximum of 2 cats or rabbits.
• Feedings & simple clean up for a maximum of 2 small pets including fish tanks, low maintenance birds, and/or reptiles.

If requested, the sitter can collect mail, take out the garbage, or water plants free of charge. Also please note, if the pet care for multiple pets requires more time than requested, it will be billed accordingly.

+ What is the additional fee for an extra pet during a drop-in visit?

• Dogs: $3 per additional dog, $5 for leashed walks.
• Cats: $3 per (2) additional cat(s).
• Small pets: $2 per (2) additional pets.

Please note: PRICES ARE SUBJECT TO CHANGE. If any of your pets require special care or extensive clean up, there may be an additional fee.

+ What is the difference between a drop-in visit and dog walk?

A drop-in visit is intended for pets that need indoor care, backyard potty breaks, feedings, free time, or short walks. If you request a walk that is over 15 minutes, then it is considered a full walk and will be billed accordingly. Please note: 15-30 minute walks are offered until 7pm.

+ What do Your Darling Pets Bronze and Silver dog walking packages include?

The packages provide a set number of walks (10 for Bronze and 20 for Silver) to be used within a 90-day period. With either of these options, your pet will get a scheduled walk per day between the hours of 9am-5pm, Monday through Friday, excluding holidays.

+ What if I have more than one dog? Can I still buy a package?

Yes of course! We are happy to walk all of your dogs! The additional fees per dog are as follows:

• Silver Package: $100 per package

+ Are the packages refundable?

No, all packages are non-refundable.